LogMeIn Whitepapers
In an instant, the business world can change. You need to harness the limitless potential of your employees with fast, flexible and frictionless communications that bring all the best voices to the table so they can deliver on your game-changing.
Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back.
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.
Today’s workforce is impressively empowered to weave work into the fabric of employees’ lives. They’re getting the job done while still achieving personal goals and enjoying the moments that matter most. The future of work is flexible, globally collaborative, simplified by technology – and all about life.
Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back.
This resource is the LogMeIn 2018 AI Customer Experience Report. As customer experience becomes a key success factor for organisations across the APAC region, many are struggling to deliver the fast and personalised service modern consumers are demanding.
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.
As companies of all types and sizes struggle to survive and thrive in highly competitive markets, increasing employee engagement and productivity can provide a crucial edge. The right collaboration tools and strategy benefit both businesses and employees — and deliver the ability to support employees as though it was business as usual, even when it’s not.
GoToMeeting by LogMeIn commissioned Forrester Consulting to conduct a study evaluating practices, preferences, experiences, and key challenges with collaboration adoption initiatives.
This case study of Elevate Performance Solutions, Inc. is based on a May 2018 survey of GoToMeeting customers by TechValidate, a 3rd-party research service. It covers the challenges, use case and results.
This case study of Insidesales.com is based on a May 2018 survey of GoToMeeting customers by TechValidate, a 3rd-party research service. It covers the challenges, use case and results from an Inside Sales team