Oracle Whitepapers
Apple saves $5 million a year on case and email deflection, while its agents find information 47 per cent faster than before they invested in something called Transformational Knowledge. In today’s consumer-empowered marketplace, you cannot afford negative customer experiences. However many companies lack the tools and processes required to empower their employees to deliver great customer experiences. In this whitepaper, we look at how to breakdown silos and deliver great customer experiences.
This paper describes Oracle’s x86 servers are specifically designed to support enterprise workloads, and the combination of Sun hardware and Oracle software functionality has been optimized for performance and cost-efficient operations. Taken together, the features that are built into Oracle’s x86 server models are designed to contribute to reduced operational expenses (opex) and improved return on investment (ROI).
IT organizations spend the majority of their resources on maintenance rather than on business-aligned value-add innovations. Going forward, customers are seeking IT solutions that simplify IT, reduce complexity, increase resource utilization, and shorten the time to provision and deploy new services.
Increasingly companies are recognizing the value of an enterprise data warehouse (EDW). A true EDW provides a single 360-degree view of the business and a powerful platform for a wide spectrum of business intelligence tasks ranging from predictive analysis to near real-time strategic and tactical decision support throughout the organization. Read on.
Sales 2.0 is the adaptation of Web 2.0 concepts and technologies to improve and accelerate the sales process. This paper features information gathered from polls of professionals, feedback from experts, and advice from vendors. Read the results now.
This white paper expands on the idea of Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyse results to adapt and take advantage of changing circumstances. Realise greater value from CRM, read more.